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The Future of Health

Apr 12, 2019

How do healthcare providers adjust to the emerging system where patients are responsible for more of their healthcare spending? How do providers collect on unpaid medical bills? How do patients take responsibility for their care and demand accountability from their clinicians? What role does patient education play in...


Apr 9, 2019

We recently published a post about the customer-centric redesign CapitalOne is testing with their new cafes and what healthcare might be able to take from the project. Then we called up Lucas Artusi, Senior Systems Designer at the Design Institute for Health, to get his reaction. The Design Institute for Health team...


Apr 4, 2019

Derek Anderson is Vice President of Business Improvement at Vanderbilt University Medical Center. He is also an adjunct professor at Vanderbilt’s Owen Graduate School of Management.

The combination of teaching future healthcare leaders and working within a top-tier academic medical center has given Anderson a strong...


Apr 2, 2019

Adoption of value-based care has gone in fits and starts. The latest news shows adoption has slowed, even while providers recognize its importance. Meanwhile, tech companies are moving faster than ever, and the conversation around patients turning into active healthcare consumers is accelerating - although there is...